Job Summary: We are seeking a professional to perform operational and commercial functions, offering financial products and ensuring customer satisfaction. Key Highlights: 1. Professional development in a global and diverse company. 2. Key role in customer service and financial product management. 3. Focus on responsible banking and digital innovation. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (fixed duration) **What Are We Looking For?** **Operational Responsibilities:** * Receive metal cash boxes, recount cash supplied from the vault before operations begin, and perform daily cash reconciliation and physical cash counts. * Support archiving office documentation and its dispatch to the central archive. * Receive cash and serve customers according to the Bank’s current procedures and regulations for product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange purchases/sales, transfers, remittances, opening accounts for Individuals, sales of Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals, among others. * Perform appropriate customer identification for transaction payments. * Retain counterfeit banknotes detected during serviced transactions. * Report cash surpluses (exceeding operational limits) or shortages to the Branch Sub-Manager. * Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in the incentive grid. * Maintain updated, high-quality client database information for served customers. * Evaluate and analyze credit operations and escalate them to the appropriate levels for approval. * Open all types of accounts required by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegation authority). Also assign, cancel, or block debit and credit cards. * Manage enrollment, maintenance, and cancellation of direct debits. * Plan and support commercial activities using available tools, coordinating with the Branch Manager and Sub-Manager to achieve product/service/migration targets. * Proactively leverage all opportunities arising during counter or lobby interactions to market products and services, and to continuously update and maintain customer data—prioritizing this in every customer contact. * Consistently perform cross-selling during customer interactions—not limiting efforts to a single product or transaction—but continuing the process of selling complementary products whenever possible. * Maximize knowledge of customers and their needs, leveraging available tools. * Provide comprehensive customer service, consistently maintaining a quality-focused attitude, while educating and assisting customers in using Digital and Alternative Channels. * Responsibly manage incident or complaint resolution, emphasizing service quality and response agility. * Identify dissatisfied customers or those intending to terminate their relationship with the Bank, offering alternatives to retain them—always considering value creation. * Continuously monitor the customer’s active and overdue risk to plan and execute necessary recovery and management actions. * Adequately follow up on the PPG (Performance Planning Guide), related to assigned objectives and activities, and implement required corrective actions or adjustments in coordination with the Branch Manager. * Attend all scheduled meetings and actively participate, informing Branch staff of issues identified during management duties, as well as relevant aspects regarding segment-specific customer characteristics and needs. * Implement proper controls to ensure batch-related transaction processes are fully completed—for example: card cancellations prior to settlement dates, etc. * Update and properly archive customer documentation. * Carry out other functions assigned by the supervisor, responding to business needs. * Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals. * Conduct commercial actions and campaigns targeting non-personalized customer segments, as well as optional branch customers not assigned to any portfolio. * Jointly receive, count, verify, record, and report remittances with the Branch Sub-Manager (dual control). * Participate in and conduct the Branch’s accounting reconciliation with the Branch Sub-Manager. * Inform, issue, cancel, or duplicate Debit Cards (within delegation authority), with the customer’s in-person consent. * Consult and register customer information related to anti-money laundering activities. * Support the Sub-Manager and/or AS1 in managing ATM replenishment. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that enables each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind realizing our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration laws or applicable professional regulations for the position in that country. In case you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, provided that if, for any reason, (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing the position in that country are not fulfilled, regrettably you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
