Job Summary: We are seeking a professional to perform operational functions at the teller counter, customer service, financial product management, and cross-selling, with a focus on service quality and incident resolution. Key Highlights: 1. Develop your professional career in a global and diverse company. 2. Contribute to responsible, more inclusive, and sustainable banking. 3. Join a team that values innovation and digital transformation. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (fixed-term) **What Are We Looking For?** **Operational Responsibilities:** * Receive metal cash boxes; recount cash supplied from the vault before operations begin; and perform daily cash reconciliation and counting. * Support office document filing and shipment to the central archive. * Receive cash and serve customers in accordance with the Bank’s current procedures and regulations for product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange (FX) purchase/sale, transfers, remittances, opening accounts for Natural Persons, selling Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance, among others. * Perform appropriate customer identification for transaction payments. * Retain counterfeit banknotes detected during serviced transactions. * Report cash surpluses (exceeding operational limits) or shortages to the Branch Sub-Manager. * Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in your incentive grid. * Maintain updated, high-quality client database information for the customers you serve. * Evaluate and analyze credit operations and escalate them to the appropriate levels for approval. * Open all types of accounts requested by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within your delegation). Likewise, assign, cancel, or block debit and credit cards. * Manage direct debit enrollment, maintenance, and cancellation. * Plan and support commercial activities using available tools, coordinating with the Branch Manager and Sub-Manager to achieve targets for products/services/migration. * Seize every opportunity arising during counter or lobby service to market products and services, and to continuously and prioritarily update and maintain customer data at every interaction. * Consistently perform cross-selling during customer interactions—not limiting efforts to a single product or transaction—but continuing the process to sell complementary products whenever possible. * Maximize understanding of customers and their needs by leveraging available tools. * Provide comprehensive customer service while maintaining a consistent commitment to service quality, and educate and assist customers in using Digital and Alternative Channels. * Responsibly manage incident or complaint resolution, emphasizing service quality and response agility. * Identify dissatisfied customers or those intending to terminate their relationship with the Bank, offering alternatives to retain them—always considering value creation. * Continuously monitor the customer’s outstanding risk and overdue risk to plan and execute necessary recovery and management actions. * Adequately track the PPG (Performance Planning Guide), related to assigned objectives and activities, and implement required corrective actions or adjustments in coordination with the Branch Manager. * Attend all meetings to which you are summoned and actively participate, informing branch staff of issues identified during your management duties and key insights regarding the characteristics and needs of your customer segment. * Implement proper controls to ensure batch-related transaction processes are fully completed—for example, card cancellations prior to settlement dates, etc. * Update and properly archive customer documentation. * Carry out other duties assigned by your supervisor, responding to business needs. * Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance. * Conduct commercial actions and campaigns targeting non-personalized customer segments and also optional customers of the branch not assigned to any portfolio. * Jointly receive, count, verify, input, and report remittance with the Branch Sub-Manager (dual control). * Participate in and perform the branch’s accounting reconciliation with the Branch Sub-Manager. * Inform, issue, cancel, or duplicate Debit Cards (within your delegation), with the customer’s physical presence and consent. * Consult and record customer information related to anti-money laundering activities. * Support the Branch Sub-Manager and/or AS1 in ATM replenishment management. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We foster a collaborative and inclusive work environment enabling each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind realizing our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, and comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the role in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the relevant permit/visa, with the understanding that if, for any reason, (i.) the corresponding visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or applicable professional regulations for performing the role in that country are not met, you will unfortunately be excluded from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate this when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
