Job Summary: We are seeking a professional for operational functions, customer service, and financial product management in a collaborative and inclusive environment. Key Highlights: 1. Develop your professional career in a global and diverse company 2. Participate in multidisciplinary teams with diverse profiles 3. Promote responsible banking and social inclusion **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles such as finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (fixed duration) **What Are We Looking For?** **Operational Functions:** * Receive metal cash boxes, recount vault-provided cash before commencement of operations, and perform daily cash reconciliation and cash counts. * Support office documentation filing and dispatch to the central archive. * Receive cash and serve customers in accordance with the Bank’s current procedures and regulations governing operations for products: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange buying/selling, transfers, remittances, opening accounts for Natural Persons, sales of Credit Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance, among others. * Perform appropriate customer identification for transaction payments. * Retain counterfeit banknotes detected during serviced transactions. * Report any cash surplus (due to exceeding operational limits) or shortage to the Branch Deputy Manager. * Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in the incentive grid. * Maintain up-to-date, high-quality customer database information for clients served. * Evaluate and analyze credit operations and escalate them to the appropriate approval levels. * Open all types of accounts required by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Likewise, assign, cancel, or block debit and credit cards. * Manage enrollment, maintenance, and cancellation of direct debits. * Plan and manage commercial activities using available tools, coordinating with the Branch Manager and Deputy Manager to achieve targets for products/services/migration. * Seize every opportunity arising during counter or lobby service to market products and services, and to update and maintain customer data, consistently and prioritizing this at every interaction. * Continuously conduct cross-selling during client interactions—not limiting efforts to a single product or transaction—proceeding with complementary product sales whenever possible. * Gain maximum insight into customers and their needs, leveraging available tools. * Provide comprehensive customer service, maintaining consistent commitment to service quality, while educating and assisting customers in using Digital and Alternative Channels. * Responsibly resolve incidents or complaints, ensuring service quality and response agility. * Identify dissatisfied customers or those intending to terminate their relationship with the Bank, offering alternatives to retain them, always considering value creation. * Continuously monitor the customer’s outstanding risk and overdue risk to plan and execute necessary recovery and risk management actions. * Adequately track PPG progress related to assigned objectives and activities, implementing necessary corrective actions and adjustments in coordination with the Branch Manager. * Attend all meetings to which invited and actively participate, informing branch staff of issues identified during management duties and relevant aspects regarding characteristics and needs of customers within the assigned segment. * Implement proper controls to ensure batch-related transaction processes are completed without gaps—for example: card cancellations prior to settlement dates, etc. * Update and properly archive customer documentation. * Perform other functions assigned by supervisor in response to business needs. * Sell Credit Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance. * Conduct commercial actions and campaigns targeting non-personalized customer segments, as well as optional branch customers not assigned to any portfolio. * Jointly receive, count, verify, enter, and report remittances with the Branch Deputy Manager (dual control). * Participate in and perform branch accounting reconciliation with the Branch Deputy Manager. * Inform, issue, cancel, or duplicate Debit Cards (within delegated authority), with the customer’s physical presence and consent. * Consult and record customer information related to anti-money laundering activities. * Support the Branch Deputy Manager and/or AS1 in ATM replenishment management. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We cultivate a collaborative and inclusive work environment that allows each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. Should you be selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, provided that, if for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the position in that country are not met, you will unfortunately be excluded from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
