Administrative Assistant

Description

Position Summary: We are seeking an administrative assistant to manage our Sales Channel's customer portfolio, combining commercial, administrative, collections, and customer service skills. Key Highlights: 1. Manages customer portfolio and sales channel 2. Coordinates shipments and resolves incidents 3. Conducts proactive collections follow-up We are looking for an administrative assistant to support our Sales Channel. The primary responsibility is managing our customer portfolio. This position requires a combination of commercial, administrative, collections, and customer service skills. **Main Responsibilities** * Receive, verify, and process distributor orders, ensuring accuracy and compliance with agreed terms. * Coordinate and confirm order shipments, especially those destined for provincial distributors, ensuring timely delivery in perfect condition. * Serve as the primary contact point for distributors regarding inquiries, incidents, or special requests. Provide prompt and effective solutions to maintain their satisfaction. * Conduct proactive follow-up and management of collections from distributor sales, ensuring adherence to payment deadlines. * Accurately record deposits and reconcile payment confirmations with the Finance department or system. **Candidate Requirements** **Education and Experience** * Technical or university degree in Administration, Marketing, Communications, Accounting Sciences, or related fields. * Minimum 1 year of proven experience specifically in customer service channels (B2B). **Competencies and Skills** * **Negotiation:** Ability to negotiate commercial terms, handle objections, and close mutually beneficial agreements. * **Communication:** Excellent verbal and written communication skills, essential for building and maintaining long-term business relationships. * **Problem Solving:** Ability to quickly identify distributor needs or issues and offer efficient solutions. * **Technical Knowledge:** Proficiency in office tools (especially Microsoft Excel for sales tracking and reporting). **Benefits** * Standard employment regime. * Excellent work environment. * Formal payroll from day one. Salary: S/.1,500\.00 \- S/.2,300\.00 per month Workplace: On-site employment