Customer Service Assistant

Description

Job Summary: We are seeking a dynamic and organized Customer Service Assistant to provide courteous and efficient service to our customers and coordinate daily operations. Key Highlights: 1. Experience in customer service, call centers, or front desk roles. 2. Proactive, responsible, and service-oriented attitude. 3. Opportunity for professional growth and continuous training. At Centro Nacional de Tricología Recupera, we seek a dynamic, organized individual with excellent public interaction skills to join our team as a Customer Service Assistant. The selected candidate will be responsible for delivering courteous and efficient customer service across multiple channels, helping to create a positive experience from the first point of contact. **Main Responsibilities:** * Provide in-person, telephone, and WhatsApp customer support. * Address inquiries regarding services, operating hours, and appointment bookings. * Follow up with interested customers and confirm scheduled appointments. * Enter basic information into the system and maintain an updated database. * Coordinate schedules and assist in organizing daily operations. * Route specific inquiries to the appropriate department. * Maintain clear, friendly, and professional communication with customers. **Requirements:** * Minimum 6 months of experience in customer service, call centers, front desk, or similar roles. * Strong verbal and written communication skills. * Proficient writing and excellent spelling. * Basic proficiency in Excel, WhatsApp Web, and digital tools. * Ability to work collaboratively and towards shared goals. * Proactive, responsible, and service-oriented attitude. * Availability to work on-site in Lima. * Preferably, strong personal presence and interpersonal confidence. **We Value:** * Experience in aesthetic centers, healthcare, wellness, or service industries. * Proficiency in social media platforms and customer chat systems. * Ability to build empathy and trust with customers. * Adaptability to work in a multicultural and dynamic environment. **Benefits:** * Fixed monthly salary of S/ 1,500. * Positive work environment. * Continuous training. * Opportunity for professional growth. * Job stability. Salary: S/.1,500\.00 per month Work Location: On-site employment