Customer Service Advisor – Protecta Seguros

Description

Job Summary: We are seeking passionate Customer Service Advisors who deliver excellence in service, handle inquiries and complaints, and ensure customer satisfaction. Key Highlights: 1. Telephone support and handling of inquiries, requests, and complaints. 2. Ensuring high-quality customer service focused on customer satisfaction. 3. Individuals with a service-oriented attitude, strong communication skills, and customer focus. Are you passionate about delivering outstanding customer service? This is your opportunity to join our team! At **Xsell**, we are looking for **Customer Service Advisors** for our **Protecta** campaign. Main Responsibilities: * Provide telephone support to customers. * Handle inquiries, requests, and complaints. * Accurately record information in systems. * Draft response and follow-up emails. * Follow up on cases until resolution. * Adhere to operational procedures. * Ensure high-quality customer service focused on customer satisfaction. Requirements: * Currently pursuing or having completed technical or university studies (preferred). * Experience in Customer Service or Call Centers. * Experience in the insurance industry (preferred). * Proficiency in Microsoft Office and Excel. * Strong written communication and spelling skills. * Excellent verbal communication and customer orientation. * Organizational skills, responsibility, and problem-solving ability. What We Offer: * Fixed salary of **S/ 1,130**. * Variable bonus of up to **S/ 250**, based on performance indicators. * Timely payments (by the last business day of each month). * **Hybrid** work model. * Work location: **Juan de Arona 755, San Isidro**. * Working hours: **Monday to Friday, 9:00 a.m. to 6:00 p.m.** * Saturdays only as required by operational needs (paid). * Contract via **Receipt for Services** for the first 3 months, followed by enrollment in the **MYPE Payroll**. What Are We Looking For? Individuals with a service-oriented attitude, excellent communication skills, commitment, and customer focus—capable of delivering high-quality service and ensuring appropriate case follow-up. **Apply now and join our team!** Salary: S/.1,130\.00 \- S/.1,400\.00 per month Work Location: Hybrid in San Isidro, Lima