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Summary: This role involves providing accurate and prompt customer support through chat, handling complaints, and collaborating with internal departments while adhering to policies. Highlights: 1. Respond to customer inquiries promptly and accurately via chat 2. Handle complaints professionally and ensure resolution of requests 3. Collaborate internally and adhere to customer service policies Job Description: * Respond to customer inquiries promptly and accurately through chat platforms * Handle complaints professionally, escalate unresolved issues, and ensure proper documentation * Provide accurate information regarding ongoing promotions, benefits, and platform procedures * Monitor, follow up, and ensure resolution of customer requests * Use backend and frontend systems to assist customers * Communicate system\-related issues to the team lead quickly * Collaborate internally with relevant departments such as finance or tech support * Adhere to customer service policies and data protection standards * Prioritize multiple chats and manage time effectively during high\-volume periods Job Type: Full\-time Work Location: Remote Job Type: Full\-time Pay: S/.2,712\.37 \- S/.3,390\.46 per month Work Location: Remote
