CUSTOMER SERVICE AGENT / SUPPORT

Description

Job Summary: We are seeking committed, agile, and decisive individuals with critical thinking skills and the ability to act under pressure, empathy, and excellent customer service. Key Highlights: 1. Committed and attentive 2. Agile and decisive 3. Ability to act under pressure We seek individuals who are committed and attentive, agile and decisive, possess critical thinking skills, and have the ability to act under pressure and in urgent situations, along with empathy and appropriate customer interaction during stressful situations. Requirements: Education and/or experience: Administration, Communications, or related fields Minimum 2 years of experience in similar positions. Languages: Fluent English proficiency (mandatory). Technical knowledge: Advanced proficiency in Microsoft Office tools. Billing: Knowledge of billing processes Effective communication skills Full and formal command of Spanish Availability: Immediate. Flexible working hours according to company needs. Day and night shifts required (2 vacancies) MONDAY TO FRIDAY 2 PM \- 2 AM FULL-TIME SHIFT \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- SATURDAY AND SUNDAY 1 AM \- 1 PM FULL-TIME SHIFT Employment Type: First 3 months on a service fee receipt basis. On-site work in San Isidro, Lima (reference: near Canaval y Moreyra Station) Subsequently, an evaluation will be conducted to determine continuation and terms; Spanish and Peruvian holidays will be observed, with corresponding compensation. Position Type: Full-time Work Location: On-site employment