Customer Service Teleoperator – Astara

Description

Job Summary: We are seeking Customer Service Teleoperators for Kia, Peugeot, Chery, and Mitsubishi brands, responsible for handling inquiries, scheduling appointments, and registering complaints. Key Highlights: 1. Multibrand customer service: Kia, Peugeot, Chery, Mitsubishi 2. Handling inquiries and appointment scheduling 3. Proactive communication and incident resolution At 3eriza, we are looking for Customer Service Teleoperators to support the brands **Kia, Peugeot, Chery, and Mitsubishi**. **Responsibilities:** * Answer customer calls and resolve inquiries. * Schedule maintenance or inspection appointments. * Register inquiries or complaints. * Handle WhatsApp communications based on performance. **Requirements:** * Age between 18 and 50 years. * Minimum 3 months of customer service experience. * Basic Microsoft Office skills. * Basic computer proficiency. * Strong communication skills. * Availability to work in a hybrid setup (must have laptop or PC, internet, and headphones for remote work). **Conditions:** * Honorarium payment * **Salary:** S/.1130 * **Variable bonus:** S/.100 * **Working hours:** Monday to Friday, 8:00 a.m. to 5:00 p.m. * Weekends off (Saturday and Sunday) **Training:** * 3 days of theoretical training and 2 days of on-the-job training (OJT) * S/.20 per day attended * Payment upon completion of 1 month of service Employment type: Full-time Salary: Starting from S/.1,130\.00 per month Application question(s): * Do you have a laptop/PC, internet, and headphones for working from home? * Is it feasible for you to work in Surquillo? (Only when onsite work is required) * Please provide your current phone number and WhatsApp number Work location: Hybrid in Surquillo, Lima