Level 2 Technical Support (Service Desk)

Description

Job Summary: Provide Level 2 support to administrative, teaching, and academic staff, with direct user assistance on campus. Key Highlights: 1. Level 2 technical support for university staff 2. High-quality customer service and problem resolution 3. Knowledge of operating systems, software, and networks **Job Description** Provide Level 2 support to USIL's administrative, teaching, and academic staff on campus through direct user assistance. **Profile** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clarity and precision in responses * Skills to deliver excellent customer service * Clear and rapid problem resolution * Customer service skills: empathy toward customers, ability to listen to users' needs, patience, and professionalism. **About Inetum** San Ignacio de Loyola University **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 12:00 PM to 9:00 PM One-month contract. Start Date: March 02, End Date: March 31 **Country** Peru **Location** Lima **Contract Type** Fixed-term contract