Quality Assurance Coordinator

Description

Job Summary: This role seeks a Quality Assurance Coordinator to plan, coordinate, and oversee quality audits at fiber optic installation sites, manage action plans, and promote continuous improvement. Key Highlights: 1. Collaborate, challenge, and grow with purpose 2. Drive continuous improvement initiatives 3. Strengthen best practices and reduce recurring errors **Job Description** ---------------------- Are you motivated to collaborate, challenge, and grow with purpose? Discover the challenges awaiting you as a Quality Assurance Coordinator: * Plan, coordinate, and oversee the execution of on-site quality audits for fiber optic installations, ensuring compliance with procedures, technical standards, and customer requirements. * Design and manage the audit plan, defining scopes, priorities, frequencies, and evaluation criteria for various installation operations. * Supervise the quality audit team, distributing workloads, monitoring objective achievement, and providing feedback on obtained results. * Analyze audit results and management indicators, preparing periodic reports to evaluate operational performance and identify improvement opportunities. * Manage action plans arising from audit findings, tracking implementation and timely closure of identified observations. * Develop and maintain up-to-date audit procedures, instructions, protocols, and guidelines, ensuring alignment with corporate standards and contractual requirements. * Monitor compliance with defined quality indicators (KPIs), proposing actions to improve performance and productivity levels. * Coordinate training and technical reinforcement activities for installation and audit teams, aimed at strengthening best practices and reducing recurring errors. * Conduct operational process assessments and analyses, identifying gaps, optimization opportunities, and improvements contributing to operational excellence. * Manage audit documentation and evidence, ensuring traceability and availability of information for internal controls, customers, or regulatory authorities. * Drive continuous improvement initiatives, promoting process standardization, reduction of rework, and increased customer satisfaction. **Candidate Requirements** -------------------------- * Completed degree in Telecommunications Engineering, Electronics, Systems Engineering, or related fields * Preferred experience with quality and audit management platforms * 3 years of experience in telecommunications operations * Advanced proficiency in Microsoft Office **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel, a leading telecommunications and technology company in Latin America, with over 60 years of experience in the industry. We operate in Chile and Peru, focusing on delivering solutions that connect people, businesses, and organizations through mobile and fixed-network services, including data, IT integration, internet, local and long-distance telephony, among others. Since entering Peru in 2013, we have championed an innovative business proposition and a customer-centric approach as our core purpose. **Our Benefits** ----------------------- * Work cellphone * Flexible working hours * Health insurance * Wellness activities * Training programs and courses * Product discounts * Free parking