Technical Support (Service Desk) Level 2

Description

Job Summary: Provide level 2 technical support to USIL's administrative, teaching, and academic staff, with a focus on customer service and problem resolution. Key Responsibilities: 1. Level 2 technical support 2. Empathetic customer service 3. Rapid problem resolution **Job Description** Provide level 2 support to USIL's administrative, teaching, and academic staff **Profile** * Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clarity and precision in responses * Skills for delivering excellent customer service * Ability to resolve problems clearly and quickly * Customer service skills: be empathetic toward customers, understand users' needs, maintain patience and professionalism. **About Inetum** San Ignacio de Loyola University **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 08:00 AM to 5:00 PM **Country** Peru **Location** La Molina **Contract Type** Fixed-term contract