Position Summary: We are seeking professionals to support operational and commercial management, conduct banking transactions, and deliver excellent customer service. Key Highlights: 1. Professional development in a global and diverse company. 2. Focus on innovation and digital transformation. 3. Multidisciplinary teamwork grounded in defined values. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams comprising profiles as diverse as finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (fixed duration) **What Are We Looking For?** **Operational Responsibilities:** * Receive metal cash boxes, recount vault-provided cash before commencement of operations, and perform daily cash reconciliation and cash count. * Support office documentation filing and dispatch to the central archive. * Receive cash and serve customers in accordance with the Bank’s current procedures and regulations governing product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange purchases/sales, transfers, remittances, opening accounts for natural persons, sales of Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals, among others. * Perform appropriate customer identification for transaction payments. * Retain counterfeit banknotes detected during serviced transactions. * Report cash surpluses (exceeding operational limits) or shortages to the Branch Sub-Manager. * Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in the incentive grid. * Maintain high-quality, up-to-date customer database information for assigned clients. * Evaluate and analyze credit operations and escalate them to the appropriate approval levels. * Open all types of accounts required by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegation authority). Likewise, assign, cancel, or block debit and credit cards. * Manage direct debit enrollment, maintenance, and cancellation. * Plan and manage commercial activities using available tools, coordinating with the Branch Manager and Sub-Manager to achieve targets related to products/services/migration. * Seize all opportunities arising during counter or lobby interactions to market products and services, and to update and maintain customer data—consistently and prioritizing every contact. * Conduct continuous cross-selling during client interactions—not limiting to a single product or transaction itself—but continuing the sales process for complementary products, wherever possible. * Maximize understanding of customers and their needs, leveraging available tools. * Provide comprehensive customer service while maintaining an ongoing commitment to service quality, and educate and assist customers in using Digital and Alternative Channels. * Responsibly manage resolution of incidents or complaints, ensuring high service quality and prompt response. * Identify dissatisfied customers or those intending to terminate their relationship with the Bank, offering alternatives to retain them, always considering value creation. * Continuously monitor the customer’s active and overdue risk exposure to plan and execute necessary recovery and management actions. * Adequately track the PPG (Performance Plan and Goals), related to assigned objectives and activities, and implement necessary corrective actions or adjustments in coordination with the Branch Manager. * Attend all meetings to which invited and actively participate, informing branch staff of issues identified during management duties, and key insights regarding segment-specific customer characteristics and needs. * Implement proper controls to ensure batch-related transaction processes are fully completed—for example, card cancellations prior to settlement dates, etc. * Accurately update and archive customer documentation. * Perform other functions assigned by supervisor in response to business needs. * Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Insurance Withdrawals. * Execute commercial actions and campaigns targeting non-personalized customer segments, as well as optional branch customers not assigned to any portfolio. * Jointly receive, count, verify, enter, and report remittances with the Branch Sub-Manager (dual control). * Participate in and perform branch accounting reconciliation with the Branch Sub-Manager. * Inform, issue, cancel, or duplicate Debit Cards (within delegation authority), with the customer’s physical presence and consent. * Consult and record customer information related to anti-money laundering activities. * Support the Branch Sub-Manager and/or AS1 in ATM replenishment management. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and inspires us to keep moving forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We cultivate a collaborative and inclusive work environment enabling everyone to bring forth their best. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind realizing our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the role in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, with the understanding that if, for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing the role in that country are not fulfilled, you will unfortunately be excluded from the position. Furthermore, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
