Community Manager

Description

Job Summary: Deliver exceptional customer service experience by managing daily operations, suppliers, and administrative support. Key Highlights: 1. Exceptional customer service experience 2. Efficient management of operations and suppliers 3. Comprehensive administrative support Job Objective: Deliver exceptional service experience to our customers while ensuring operational efficiency, supplier control, and daily administrative support for the company. Main Responsibilities: **Customer Service** * **Handle inquiries:** Receive and respond to customer phone calls, emails, and messages promptly and empathetically. * **Resolve issues:** Manage complaints, questions, or requests, ensuring effective resolution while maintaining customer satisfaction. * **Post-sales follow-up:** Contact customers after purchase to verify satisfaction and foster loyalty. **Administrative Tasks** * **Document management:** Organize, archive, and update files, invoices, receipts, and internal databases. * **Petty cash control:** Record daily departmental expenses and submit corresponding payment vouchers. * **Operational support:** Coordinate internal schedules, draft official emails, and enter data into systems (CRM/Excel). **Supplier and Customer Tracking** * **Procurement coordination:** Contact suppliers to request quotations, place orders for supplies, and coordinate delivery dates. * **Payment and invoice control:** Monitor supplier adherence to delivery deadlines and verify that invoices match ordered items. * **Account monitoring:** Track customer accounts receivable and send polite payment reminders. Working Conditions * **Workdays:** Monday to Saturday. * **Working hours:** 48 hours per week. * **Schedule:** Start and end times negotiable (schedule flexibility to be discussed during interview). Desired Profile * **Soft skills:** Excellent verbal and written communication, empathy, organizational ability, and capacity to solve problems under pressure. * **Knowledge:** Proficiency in office tools (Microsoft Excel, Word) and social media. Salary: Up to S/.1,600\.00 per month Workplace: On-site employment