Counter - Customer Service

Description

Job Summary: Provide personalized and efficient service to passengers, managing sales, reservations, ticket issuance, and service payments, ensuring customer satisfaction. Key Highlights: 1. Warm and personalized customer service, providing information on routes and services. 2. Comprehensive management of sales, reservations, and ticket payments. 3. Opportunity for professional development and an excellent working environment. **Job Objective** Deliver personalized, efficient, and courteous service to passengers at the point of sale, managing ticket sales, reservations, ticket issuance, and service payments, guaranteeing a high-quality service experience. Additionally, ensure proper cash handling, compliance with the company’s operational and commercial procedures, and contribute to achieving sales targets and customer satisfaction. **Main Job Responsibilities** * Greet customers courteously and provide information on routes, schedules, fares, promotions, services, and travel conditions. * Sell tickets using the company’s system, verifying seat availability and offering alternative travel options according to customer needs. * Manage reservations, date changes, rebookings, and cancellations in accordance with company policies. * Issue tickets and payment receipts, verifying that all recorded information is accurate. * Inform passengers about boarding times, departure points, baggage policies, and travel recommendations. * Collect ticket payments via cash, credit/debit cards, and other authorized payment methods. * Perform cash reconciliation and close the register at the end of each shift, reporting any discrepancies per established procedures. * Operate POS terminals, printers, and other assigned tools correctly. * Resolve passenger inquiries and incidents promptly and with high service quality, escalating cases as needed to responsible departments. * Actively promote ticket and other company service sales, contributing to the achievement of commercial targets. * Maintain a clean, organized counter with all necessary documentation and materials for service delivery. * Timely record and report any operational incidents to the Supervisor or Agency Manager. * Comply with company policies, procedures, and internal regulations. * Perform other duties inherent to the position as assigned by the immediate supervisor. **Academic Qualifications** * Completed or ongoing technical or university studies in Administration, Tourism, Marketing, Communications, or related fields. **Experience** * Minimum of **1 year** of experience in customer service, in-person sales, cash handling, POS operations, or similar roles. * Preferred experience in land transportation, tourism, retail, or service companies. **Knowledge & Skills** * Customer service and objection handling. * Sales techniques and goal-oriented performance. * Cash handling, reconciliation, and balancing. * POS operation and electronic payment methods. * Sales and reservation system usage. * Issuance of payment receipts. * Microsoft Office (basic level). * Preferred knowledge of operations in land transportation companies. **We Offer** * Enrollment in Remype payroll from day one. * Opportunity for professional development and career progression. * Excellent working environment. * Job stability within a growing company. Salary: S/.1,200\.00 \- S/.1,500\.00 per month Work Location: On-site employment