Counter - Customer Service

Description

Job Summary: Provide personalized and efficient service to passengers, managing sales, reservations, ticket issuance, and payments to ensure a high-quality experience. Key Highlights: 1. Customer service and point-of-sale sales. 2. Reservation, ticketing, and payment processing with high service quality. 3. Sales promotion to achieve performance targets. **Job Objective** Deliver personalized, efficient, and courteous customer service at the point of sale, handling ticket sales, reservations, ticket issuance, and service payments—ensuring a high-quality service experience. Additionally, ensure accurate cash handling, compliance with company operational and commercial procedures, and contribute to achieving sales targets and customer satisfaction. **Main Job Responsibilities** * Greet customers courteously and provide information regarding routes, schedules, fares, promotions, services, and travel conditions. * Sell tickets using the company’s system, verifying seat availability and offering alternative travel options based on customer needs. * Manage reservations, date changes, rebookings, and cancellations in accordance with company policies. * Issue tickets and payment receipts, verifying that all recorded information is accurate. * Inform passengers about boarding times, departure points, baggage policies, and travel recommendations. * Collect ticket payments via cash, credit/debit cards, and other authorized payment methods. * Perform cash reconciliation and close the register at the end of each shift, reporting discrepancies per established procedures. * Operate POS terminals, printers, and other assigned tools correctly. * Resolve passenger inquiries and incidents promptly and with high service quality, escalating cases to responsible departments as needed. * Actively promote ticket sales and other company services to support achievement of commercial goals. * Maintain a clean, organized counter with required documentation and materials for service delivery. * Timely report and communicate any operational incidents to the Supervisor or Agency Manager. * Comply with company policies, procedures, and internal regulations. * Perform other duties inherent to the position as assigned by the immediate supervisor. **Academic Qualifications** * Completed or ongoing technical or university studies in Administration, Tourism, Marketing, Communications, or related fields. **Experience** * Minimum **1 year** of experience in customer service, face-to-face sales, cash handling, POS operations, or similar roles. * Preferred experience in land transportation, tourism, retail, or service-oriented companies. **Knowledge & Skills** * Customer service and objection handling. * Sales techniques and goal-oriented performance. * Cash handling, reconciliation, and balancing. * POS operation and electronic payment methods. * Ticketing and reservation systems. * Issuance of payment receipts. * Microsoft Office (basic level). * Preferred knowledge of operations in land transportation companies. **We Offer** * Formal employment under Remype payroll from day one. * Professional development opportunities and defined career path. * Excellent work environment. * Job stability within a growing company. Salary: S/.1,200.00 \- S/.1,500.00 per month Workplace: On-site employment