Help Desk Analyst L1

Description

Job Summary: We are seeking a first-level support technician to provide technical assistance to users, resolve hardware/software issues, and collaborate on IT projects. Key Highlights: 1. First-level technical support 2. Hardware and software troubleshooting 3. Collaboration on IT projects and initiatives Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Duties** Responsibilities: * Provide first-level technical support to end users via phone, email, or in person. * Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. * Install, configure, and maintain software applications and operating systems. * Assist with user account administration, including password resets and access permissions. * Collaborate with other IT teams to escalate and resolve complex technical issues. * Document all incidents and resolutions in the help desk ticketing system. * Deliver excellent customer service and ensure high levels of customer satisfaction. * Stay up to date with the latest technology trends and industry advancements. * Support IT projects and initiatives as assigned. **Requirements and Qualifications** Requirements: * Technical or bachelor’s degree in Systems, Computer Science, or related fields. * Minimum one (1\) year of experience in Service Desk. * Experience with ITSM tools (Jira preferred). * Proficient user-level knowledge of Windows and macOS operating systems. * Basic knowledge of Office 365 / Microsoft Entra ID: * User creation and management. * Password resets. * License assignment. * Strong oral/written communication skills and user-oriented mindset. * Experience with secure remote control tools. * Proficiency in office productivity tools (Office Suite). * Intermediate knowledge of business application configuration Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!