Customer Support Assistant

Description

Job Summary: We are seeking a proactive and committed Customer Service Assistant to handle inquiries, receive requests, and manage databases. Key Highlights: 1. Telephone and in-person customer service with computer knowledge. 2. Handling user inquiries and service requests. 3. Dynamic work environment with opportunities for performance-based advancement. TI, a company primarily engaged in selling management, accounting, invoicing, and commercial software, is seeking a Customer Service Assistant. Requirements: One year of experience in telephone or in-person customer service, preferably with computer knowledge and currently enrolled in or having graduated from Computer Science, Information Technology, Systems Engineering, or Software Engineering programs. - Excellent spelling and writing skills. - Experience using ERP management software (preferred). - Help desk experience. - Responsible and committed, with strong written and telephone communication and customer service skills. - Indicate your nationality in your CV. · Proactive, with initiative to solve problems and embrace challenges; ability to work under pressure. · Ability to work independently and collaboratively. Working Hours: Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM. (On-site) Responsibilities: - Responding to user service inquiries - Receiving customer requests - Managing the customer support and complaint database. - Other related duties as assigned Salary: S/. 1,400 (monthly), with potential performance-based increases MYPE payroll Employment Type: Full-time Work Location: Pueblo Libre. -Requirements- Minimum Education: University graduate 1 year of experience Age: between 21 and 29 years Skills: Advisory capability, Problem solving, Database administration, Technical support, Customer service