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Position Summary: We are seeking a Technical Support Assistant to provide first- and second-level support, ensuring efficient and customer-oriented service. Key Highlights: 1. Provide remote and on-site technical support to users. 2. Install, configure, and maintain computer equipment. 3. Diagnose and resolve technical issues. At Summit Consulting, we are looking for a Technical Support Assistant to join our team and support a major client. Work Modality: Hybrid Department: Technology / Support What Will Be Your Mission? Provide first- and second-level technical support to users, ensuring efficient and customer-oriented service. Main Responsibilities: Provide remote and on-site technical support to users. Log and track incidents using the ticketing system. Install, configure, and maintain computer equipment. Provide support for operating systems and corporate tools. Diagnose and resolve technical issues. Requirements: Technical or university degree in Systems, Computer Science, or related fields. Experience in technical support or help desk roles. Knowledge of operating systems (Windows, macOS, Linux). Proficiency in Active Directory and Office 365. Experience with ticketing tools (GLPI, ServiceNow, or similar). Familiarity with remote desktop tools (AnyDesk, TeamViewer). Technical English. Additional Courses or Knowledge: Computer assembly and maintenance. Office productivity software. Competencies: Customer orientation. Clear communication. Proactivity. Teamwork.-Requirements- Minimum Education: Technical Less than 1 year of experience Languages: English Age: between 23 and 40 years Skills: Oracle Keywords: support, assistance, technical support
