Job Summary: Provide administrative and operational support to the coordination team by managing reservations and documentation for the execution of tourism services. Key Highlights: 1. Tourism service reservation and confirmation management 2. Administrative and operational support to the team 3. Internal coordination and customer service At VIP LUXURY, we are seeking an Operations Assistant. Work Mode: On-site in Cusco Main Function Provide administrative and operational support to the coordination team, managing reservations, confirmations, and documentation to ensure the proper execution of tourism services. Main Responsibilities Reservation and Confirmation Management • Receive and process passenger reservations through various channels. • Confirm services such as accommodation, trains, entrance tickets, and guides. • Maintain the reservation system up to date. • Communicate confirmations and reminders to passengers. Administrative and Operational Support • Prepare daily passenger lists for coordinators and guides. • Archive vouchers, receipts, and reports. • Assist with purchasing and controlling tourism tickets. • Record petty cash movements and support internal reporting. Internal Coordination • Coordinate information among Sales, Operations, and CX teams. • Communicate last-minute changes to coordinators and passengers. • Support operational materials and briefings. • Provide assistance during peak demand periods. Customer Service • Resolve basic inquiries regarding reservations and services. • Escalate complex cases to the relevant department. • Maintain a courteous and professional demeanor across all communication channels. We seek organized, proactive individuals eager to grow within the tourism industry. JOB PROFILE • Technical or university degree in Tourism, Administration, Hospitality, Secretarial Studies, or related fields. • Knowledge of tourism reservation management, customer service, and operational administration. • Minimum 1–2 years of experience in travel agencies, hospitality, or tourism operations—preferably in Cusco. • Intermediate English proficiency. • Proficiency in digital tools and reservation systems. • Customer service, tourism administration, or operational management training/certifications (preferred). • Strong organizational, communication, and pressure-management skills. Benefits: • Formal employment under MYPE labor regime with all legally mandated benefits. • Access to complimentary tours as part of corporate benefits. • Loyalty bonus starting after two years of employment. • Paid birthday leave. Position Conditions: • Working Hours: 1:00 p.m. to 10:00 p.m. • Work Days: Saturday to Wednesday • Rest Days: Thursday and Friday. -Requirements- Minimum Education: University Degree 1 year of experience Keywords: helper, assistant, auxiliary, aux, auxiliary, assistant, helper, aide, operations, operations
Amaru Quispe
Computrabajo
Amaru Quispe
Computrabajo
