PROGRAMMER - CUSTOMER SERVICE

Description

Job Summary: We are seeking a Customer Service Programmer to coordinate customer interactions, follow up with clients, and manage tickets, ensuring operational efficiency and support for field teams. Key Responsibilities: 1. Coordination of customer interactions and follow-up. 2. Ticket management and support for field teams. 3. Assistance in various administrative and coordination tasks. We are looking for a **PROGRAMMER \- CUSTOMER SERVICE** position at our **SURQUILLO** office. * Reside in areas near Surquillo. * Possess a positive attitude. * Have experience in customer service. * Be immediately available. RESPONSIBILITIES * Coordinate appointment dates with customers according to the work assignment pool and instructions from the Supervisor / Coordinator. * Schedule jobs for the following day and weekends for field crews. * Follow up with customers who do not respond, per internal procedures, until contact is established or report for case withdrawal. * Update BSS system tickets handled in coordination with field crews and other departments. * Report any technical issues delaying service and coordinate with relevant departments to resolve them promptly. * Update the DRIVE tracking sheet in real time. * Support ticket closure via the Bantel web portal when required. * Perform coordination tasks outside the Bantel network when necessary. * Receive decommissioned equipment from customers visiting the office, when required. * Support office colleagues during periods of low work assignment volume. * Before leaving (end of shift or during leave), report pending tasks to your counterpart and/or immediate supervisor to ensure continuity of service. * Submit reports on specific customer interactions or cases as directed by your immediate supervisor. * Other duties assigned by your immediate supervisors related to this department. **IF you are interested, please send your CV to 989\-119\-420** Employment Type: Full-time Work Location: On-site