OPERATIONS ASSISTANT

Description

Job Summary: We are seeking an Operations Assistant to support digital channels, manage operational processes, resolve incidents, and maintain technological equipment. Key Highlights: 1. Support in digital channels and improvement of operational efficiency. 2. Management of physical and technological equipment, resolution of incidents. 3. Handling of SMS messaging campaigns and operational control. **JOB DESCRIPTION:** We are seeking personnel to fill the position of Operations Assistant, responsible for providing support in handling our digital channels. **1\. Educational Level:** Completed or incomplete studies in systems, administration, or computer science. **2\. Experience:** Minimum 6 months of experience. **PERSONAL COMPETENCIES:** · Strong communication skills · Ability to work in a team · Analytical mindset **TECHNICAL COMPETENCIES:** · Proficiency in Office applications · Digital skills **RESPONSIBILITIES:** * Process and archive documents * Maintain updated records and databases. * Prepare weekly reports. * Responsible for management and maintenance of physical equipment. * Analyze operational processes and activities to improve efficiency and reduce errors in operations. * Resolve incidents and operational issues. * Manage, verify, provide support for, and maintain technological equipment used in operations. * Verify proper functioning of equipment and maintain records and control of reported incidents. * Identify and report equipment and application incidents to respective departments. * Manage and maintain control of service assignments via an interface. * Coordinate with suppliers and handle quotations. * Responsible for the operational management of SMS messaging campaigns, ensuring correct execution of client-sent messages. This role is performed under an internal support approach, without direct customer interaction, ensuring high standards of quality and operational compliance. * Responsible for the operational performance of the assigned channel, ensuring its proper functioning and adherence to established processes to guarantee efficient management. **BENEFITS:** * Market-competitive remuneration * Professional growth * Positive work environment * Access to online courses * Ongoing training * Statutory life insurance **Location: Santiago de Surco** **Employment Type: Full-time / On-site / Formal employment** **Salary: S/ 1,200** **Working Hours:** * Monday and Friday: 8:30 am to 6:30 pm * Tuesday to Thursday: 9:00 am to 7:00 pm * Saturday: 8:00 am to 12:00 pm Employment Type: Full-time Salary: S/.1,200.00 per month Work Location: On-site employment