Technical Support Assistant

Description

Job Summary: We are seeking a Help Desk Operator to provide technical support to users for software and applications, manage incidents, and ensure their tracking and resolution. Key Highlights: 1. User technical support for software and applications 2. Incident management and ticket tracking 3. Being part of a leading company in digital solutions We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical graduate or University Bachelor's degree in Systems Engineering or related field \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or technical support involving tickets Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational status of the incident support service during scheduled hours for incidents reported by users of systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Record all incidents occurring during the work shift. \- Continuously monitor pending tickets and ensure their proper closure. \- Share knowledge gained from training sessions conducted by HITSS personnel with team members. \- Log support requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing. Schedule: Monday to Sunday, 24/7, 8 hours per day, 6 days per week (1 day off) Benefits: Joining the América Móvil Group. Full payroll salary starting from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should submit their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and encourages all individuals to participate in the referenced selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.1,350\.00 \- S/.1,500\.00 per month Application Questions: * What are your salary expectations? * Do you have experience providing remote user support? \* Please specify whether ticketing systems, AnyDesk, phone calls, or other remote support methods were used. * The workplace is located at Nicolás Arriola 314 — do you agree to work on-site at this address? * Do you agree to work the scheduled hours (service is 24/7; 8 hours per day, 6 days per week, 1 day off)? * What is your academic degree? Are you a technical graduate, university graduate, or do you have incomplete studies? Work Location: On-site employment