Technical Support (Service Desk) Level 1

Description

Job Summary: We are seeking a Level 1 Help Desk technician to handle incidents and calls, with knowledge of operating systems, networks, and customer service skills. Key Highlights: 1. Level 1 incident handling 2. Knowledge of operating systems, software, and networks 3. Communication and customer service skills **Company Description** Universidad San Ignacio de Loyola **Job Description** Level 1 Help Desk, handling Level 1 incidents, answering calls from academic and administrative staff **Requirements** Knowledge of operating systems, software, and devices Knowledge of networks Minimum 6 months of Level 1 experience. Communication skills * Be clear and precise in responses * Ability to provide excellent customer service * Resolve problems clearly and promptly Customer service skills: Be empathetic toward customers, listen carefully to users' needs, maintain patience and professionalism. **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 8:00 AM to 5:00 PM 2-month contract. Start Date: February 23, End Date: April 23