Technical Support Executive

Description

Job Summary: We are seeking a Service Manager to strengthen customer relationships, foster loyalty, and manage post-sales requests and incidents—aiming to enhance the overall customer experience. Key Responsibilities: 1. Strengthen post-sales customer relationship and loyalty 2. Effectively manage requests and incidents 3. Drive improvement of the customer experience **Job Description** ---------------------- Are you motivated by collaboration, challenging the status quo, and growing with purpose? Discover the challenges awaiting you as a Service Manager: * Strengthen customer relationships by transforming every touchpoint into an opportunity for loyalty—through effective support via phone calls, emails, and other channels—enhancing the value proposition of specialized post-sales service. * Meet Entel’s quality standards, building long-term relationships with clients in your portfolio to drive account growth. * Accurately analyze and manage requests and incidents; understand client solutions; escalate process improvement opportunities that impact customer experience. **Candidate Requirements** -------------------------- * Minimum 2 years of experience in call center or related environments providing technical post-sales support * Proficiency in IT architectures, networks, cloud systems, and ticket management tools * Technical knowledge in networking, transport media, firewalls, and routers **Selection Process** ------------------------ The selection process is conducted through Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments If your profile matches our requirements, we will contact you via email (through Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel, a leading telecommunications and technology company in Latin America, with over 60 years of industry experience. We operate in Chile and Peru, focusing on delivering solutions that connect people, businesses, and organizations through mobile and fixed-network services—including data, IT integration, internet, local and long-distance telephony, among others. Since entering Peru in 2013, we have championed an innovative business proposition and a customer-centric approach as our core purpose. **Our Benefits** ----------------------- * Company-provided mobile phone * Flexible working hours * Health insurance * Wellness activities * Training programs and courses * Product discounts * Free parking