Technical Support

Description

Job Summary: Ensure the operation and maintenance of computer equipment, systems, and peripherals, guaranteeing operational continuity and timely support to internal users. Key Highlights: 1. Comprehensive technical support to ensure operational continuity 2. IT infrastructure, asset, and network management 3. Opportunity for growth within a technology team Technical Support at Cobranzas Perú S.A.C. Job Objective: Ensure the operation, maintenance, and technical support of computer equipment, peripherals, and systems used by company personnel, guaranteeing operational continuity, compliance with security policies, and timely support to internal users of C&C Cobranzas Perú S.A.C. · Key Responsibilities 1. IT Infrastructure Maintenance and Support: Execute preventive maintenance and backup programs for equipment according to inventory. Perform corrective maintenance on computers, printers, and peripherals. Record all interventions using the Equipment Review and Repair History form. 2. User Support and Assistance: Provide technical assistance (on-site or remote) to users in Lima and provincial areas. Install, configure, and update operating systems, software, and tools according to internal security standards. Diagnose and resolve hardware, software, and local area network (LAN/WiFi) incidents. 3. Asset and Documentation Management: Maintain updated inventories of equipment, components, and software licenses. Track and document equipment movements, repairs, and assignments. Prepare periodic reports on the status of technological infrastructure. 4. Network and Cabling Infrastructure: Perform structured cabling installation, conduit routing, and labeling. Support management of network points, switches, routers, and communication equipment. 5. Quality Management and Compliance: Comply with internal guidelines and standards of the Quality Management System. Participate in internal audits and continuous improvement initiatives. · Required Technical Knowledge Hardware / Support Operating Systems Networking Office Applications Information Security Inventory and Control Key Competencies Service orientation and user focus Organization and ability to document procedures. Effective communication and teamwork. Analytical and technical diagnostic capability. Compliance with internal rules and procedures. Academic Qualifications Technical or university studies in Computing and Informatics or Systems Engineering (completed, ongoing, or incomplete). Additional training in technical support, networking, or computer maintenance is valued. Work Experience Minimum 1 year of experience in similar technical support or help desk roles. Experience in service companies or contact centers is desirable. · Do you want to join a team that ensures the best technological experience? Contact us! -Requirements- Minimum Education: Technical 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist