**About EZ MD Solutions** At EZ MD Solutions, we are revolutionizing healthcare operations by providing exceptional Virtual Medical Assistant (VMA) services to healthcare providers across the United States. Our dedicated global team enables physicians and medical practices to deliver top\-quality patient care with efficiency, compassion, and seamless support. As we continue to grow, we are seeking a talented, bilingual **Virtual Assistant / Sales Development Representative (VA/SDR)** based in Colombia to join our expanding team and support dental, orthodontic, and healthcare providers in the U.S. **Your Role** As a **Bilingual Virtual Assistant / Sales Development Representative (VA/SDR)**, you will play a critical role in patient engagement, lead conversion, and appointment scheduling for healthcare providers in the U.S. This fully remote position is ideal for professionals with experience in dental, orthodontic, or healthcare patient communication who are looking for a career opportunity with growth potential in an international healthcare setting. **Key Responsibilities** **Patient Outreach \& Lead Management** * Conduct outbound follow\-up calls to new leads, existing patients, and inactive patients * Reactivate dormant patients and convert leads into booked consultations * Respond quickly to new inquiries and move opportunities through the sales pipeline **CRM Management** * Work inside our CRM systems (GoHighLevel / Practice Beacon) to manage patient interactions * Use CRM Power Dialer, SMS messaging, and calendar scheduling tools efficiently * Update and maintain accurate patient records and pipeline stages **Patient Engagement \& Conversion** * Serve as a professional, empathetic liaison between patients and healthcare providers * Deliver outstanding customer service with a positive, confident phone presence * Guide patients through the consultation booking process with clear communication **Qualifications** **Experience \& Skills:** * **1–2 years of experience** in dental, orthodontic, or healthcare patient calls * Proven ability to handle outbound follow\-ups, reactivations, and lead conversions * Strong understanding of patient communication and appointment scheduling **Language Proficiency:** * **Fluent in English and Spanish** (both written and verbal) with excellent phone presence **Technical \& Personal Requirements:** * Must reside in **Latam** and be available to work **U.S. time zones** * Comfortable working with CRM platforms (GoHighLevel, Practice Beacon, or similar) * Proficient with technology: Power Dialers, SMS systems, calendar tools, and basic software * Reliable **high\-speed internet connection** and a **quiet, private home workspace** **Why Join EZ MD Solutions?** * **Work From Anywhere**– Enjoy the flexibility of working remotely from your home while building your career with a respected international company * **Competitive Pay in USD** – Earn a stable income in U.S. dollars, enhancing your earning potential * **Career Development \& Training** – Access continuous training, mentorship, and growth opportunities in healthcare sales and patient engagement * **Join a Diverse, Global Team** – Collaborate with healthcare professionals from around the world in a mission\-driven, supportive environment * **Improve Work\-Life Balance** – Eliminate commute stress while making a meaningful impact on patient care globally Job Type: Full\-time Application Question(s): * Do you have experience with dental, orthodontic, or healthcare patient calls? * Do you have a dedicated, quiet workspace suitable for remote work? Education: * Bachelor's (Preferred) Language: * English (Required) Work Location: Remote