IT Analyst

Description

Job Summary: We are seeking an IT Analyst to manage technological infrastructure and provide technical support in a call center environment. Key Highlights: 1. Key role in IT infrastructure support and maintenance. 2. Responsible for connectivity and operational continuity. 3. Comprehensive management of network equipment, hardware, and software. We are currently recruiting an IT Analyst for the call center sector. **We Offer:** * *Schedule: Monday to Saturday, 8:00 a.m. to 6:00 p.m.* * *Location: Miraflores.* * *Fixed salary: S/.1,500 + S/.500 mobility bonus.* * *MYPE payroll from the first day of employment.* * *Benefits at 50% (vacations, bonuses, CTS).* * *Corresponding EsSalud coverage. **Requirements** * *Age: 20 to 35 years* * *Education: Technical diploma or degree in Systems Engineering, Networking, Telecommunications, Computing, Informatics, or related fields.* * *Experience: More than 1 year of experience.* * *Knowledge of operating systems.* **Responsibilities** * Installation, configuration, and maintenance of **network points**. * Cable pulling, punching down, labeling, and organization of **structured cabling**. * Configuration and maintenance of **switches, routers, and network equipment**. * Installation, configuration, and maintenance of **video surveillance cameras**. * Configuration of **IP cameras, DVRs, and NVRs**. * Diagnosis and resolution of **connectivity and network incidents**. * Installation and configuration of **computers, printers**, and other devices. * Technical support for **advisors and administrative staff**. * Incident tracking and follow-up for **IT-related operational issues**. * Preventive and corrective maintenance of technological equipment. * User administration, permissions, and system access management. * Coordination with vendors for **internet, telephony, cameras, and other IT services**. * Monitoring of technological infrastructure to ensure **operational continuity.** Salary: Starting from S/.2,000.00 per month Application Question(s): * How many years of experience do you have in the IT field? * Have you previously worked in call center or contact center companies? For how long? * Do you have experience providing support to a large number of users or advisors? * Which tools or systems are you proficient in? (Asterisk, Genesys, Avaya, Active Directory, Microsoft 365, ticketing systems, etc.) * Are you agreeable to the position’s work modality, schedule, and location? Workplace: On-site employment