Call Center Training Supervisor

Description

Job Summary: We are seeking a Call Center Training Supervisor to lead initial and ongoing training processes, ensuring the team receives comprehensive and relevant training. Key Highlights: 1. Lead and manage initial and ongoing training in Contact Centers 2. Develop schedules, assign training content, and evaluate trainer performance 3. Innovate training methodologies to optimize team outcomes We are looking for our next Call Center Training Supervisor! At Salesland, a leading commercial outsourcing company with international presence, we continue growing and want to welcome a Training Supervisor to join our team working PRESENTIALLY at our Santa Catalina office in La Victoria. Requirements: Currently enrolled in, or having completed, technical or university studies in Administration, Economics, or related fields (preferred). 1 year of experience leading initial and ongoing training processes in Contact Centers. Prior experience in supervisory or management roles within a contact center. Ability to work collaboratively, lead, and positively influence the work area. Excellent communication and client interaction skills, with negotiation and conflict resolution capabilities. Intermediate-level proficiency in Microsoft Office. Availability to work Monday through Saturday, from 9:00 AM to 6:00 PM. Availability for in-person work in La Victoria. Key Responsibilities: Develop schedules for initial, ongoing, and refresher training aligned with operational and strategic needs. Assign training content, evaluate trainer performance, and provide continuous feedback. Ensure new hires receive comprehensive, relevant, and campaign-aligned training. Adapt training materials and methodologies to changes in processes, products, policies, or tools. Ensure all training complies with regulations, internal policies, and quality guidelines. Prepare or update periodic reports on training plan progress, team performance, and training KPIs. Innovate training methodologies, tools, and processes to optimize team outcomes. Track submission of attendance information for initial training sessions. Provide feedback to trainers to align knowledge, measurement, results, objectives, etc. Other duties assigned by the immediate supervisor · We Offer: Formal employment with all statutory benefits Fixed salary Transportation allowance: S/. 300 Variable pay: S/. 500 (based on performance indicators) Sodexo meal vouchers Corporate benefits Career development path. Your data will be handled confidentially and protected in accordance with Law No. 29733. This is your opportunity to join an outstanding team!. -Requirements- Minimum education: Secondary Education 1 year of experience Keywords: resident, supervisor, assistant manager, department head, coordinator, manager, team leader, training, training delivery, trainer, call center, telemarketer, telephone operator, telephonist, telephonic