Back Office Advisor

Description

Job Summary: We are seeking Back Office Advisors for Partner Service, responsible for customer service and follow-up for Claro's active customers, analyzing customer needs and collaborating on continuous improvement strategies. Key Highlights: 1. Proactive customer service and follow-up for clients with active service. 2. Collaboration in developing continuous improvement strategies. 3. A key role in ensuring an optimal customer experience. We are looking for a Back Office Advisor to join **Partner Service**. Your role will be essential in delivering an optimal customer experience. **Responsibilities:** * Provide service and follow-up for Claro's customers with active service. * Includes activities such as plan migration, number changes, and request tracking via phone calls and WhatsApp. * Analyze customer needs to improve our services. * Collaborate in developing continuous improvement strategies. **Work Schedule:** Monday to Sunday (rotating days off) ***Full time (8 hrs \+ 1hr break)*** * 8:00 am to 5:00 pm * 9:00 am to 6:00 pm * 12:00 pm to 9:00 pm * 1:00 pm to 10:00 pm **Benefits:** * Fixed salary * Variable bonus * Retention bonus * Mobility bonus Join Partner Service and contribute to a company that values teamwork and excellence in customer service! Salary: S/.1,200\.00 \- S/.1,600\.00 per month Workplace: On-site employment