FINANCIAL OPERATIONS ADVISOR

Description

Job Summary: Financial Operations Advisor to provide customer attention and support through digital channels, managing requests and contributing to credit approval processes. Key Highlights: 1. Customer attention and support digitally for credit operations. 2. Development in the Fintech and digital financial sector. 3. Continuous training and learning. **FINANCIAL OPERATIONS ADVISOR** **Location:** Miraflores – Lima **Fixed Salary:** S/ 1,885\.35 **Variable Bonus:** Up to S/ 471\.34 monthly, based on KPI achievement **Payroll:** MYPE **Work Mode:** On-site **Schedule:** Fixed shift from 11:00 a.m. to 9:00 p.m. **Working Days:** Monday to Sunday, with rotating rest days (one weekday or one weekend day plus another weekday) **Position Type:** Full-time About the Position A leading company is seeking a **Financial Operations Advisor** to provide customer attention and support via digital channels, track requests, and contribute to achieving credit approval targets. We seek a service-oriented, dynamic candidate with strong aptitude for digital customer service, preferably with entry-level experience in financial or user support environments. Main Responsibilities * Provide **digital** customer attention and support, ensuring an agile and efficient experience. * Manage requests and follow-up on **credit operations**. * Validate and track required information for approval processes. * Resolve customer inquiries related to products or requests. * Meet productivity indicators and departmental objectives. * Conduct timely case follow-up to ensure appropriate response times. * Contribute to achieving approved credit targets. Requirements * **Completed secondary education** (technical or university studies are not mandatory). * Entry-level experience in **customer service, financial services, cashier, or call center**. * Preferred experience in: * financial institutions, savings banks, or financial customer service; or * telecommunications companies / customer service firms. * Basic proficiency in digital tools and computing. * Strong writing and communication skills for digital customer service. * Availability to work a **fixed shift from 11:00 a.m. to 9:00 p.m.** * Availability to work **Monday to Sunday with rotating rest days**. * Willingness to work **on-site in Miraflores**. Competencies * Customer orientation * Effective communication * Agility and responsiveness * Results orientation * Responsibility and commitment * Teamwork What We Offer * Enrollment in **MYPE payroll**. * Fixed remuneration of **S/ 1,885\.35**. * Variable bonus of up to **S/ 471\.34 monthly**, subject to KPI achievement. * Career development opportunities within the Fintech sector. * Continuous training and learning. * Excellent opportunity to grow in the digital financial sector. **Primary KPI:** Number of credits approved per month. **Work Location:** Miraflores – On-site mode Salary: S/.1,885\.00 per month Work Location: On-site employment