Job Summary: We are seeking a technical support professional to perform radio programming, service monitoring, ticket management, and user support. Key Highlights: 1. Technical support with emphasis on monitoring and incident resolution. 2. Ticket management and fault tracking until closure. 3. Proactivity, analytical ability, and customer service. * Perform radio programming * Review the previous day's Technical Summary and report any issues with transmitters (generate a ticket, notify the responsible person, and track until resolution) * Complete the daily checklist for all sites * Periodically check the Support email inbox and address requested requirements * Monitor services, generate tickets, immediately escalate according to fault type, and execute per procedures established in Confluence * Monitor ZABBIX, report issues, generate tickets, and track per the escalation matrix to the responsible person * Track ongoing faults and tickets until their closure * Answer calls to the support mobile phone (call recordings, radio privilege enablements) and address inquiries from customers and company personnel * Perform provisioning tasks or prepare equipment (laptops) **REQUIREMENTS** \- Bachelor’s degree in Systems Engineering, Computer Science, or Informatics \- 3 years of experience in technical support activities \- Customer service experience \- Advanced proficiency in Microsoft Office (to be assessed) \- Proactivity and analytical ability \- Adaptability to change \- Proactive attitude \- Ability to learn and share knowledge **BENEFITS** \- Formal employment with all statutory benefits from the first day of work \- Internal and external training programs \- Compensation: Market-competitive **POINTS TO NOTE** \- Position type: Full-time\- Work modality: 100% on-site \- Rotating 24/7 shifts \- Location: One block from Ovalo Higuereta \- Surco \- Lima Position type: Full-time Salary: S/.1,400\.00 \- S/.1,600\.00 per month Application question(s): * Please indicate your salary expectation * Please indicate your place of residence * Please indicate whether you are willing to work rotating shifts Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
