Remote Sales Advisor

Description

Job Summary: Sales Advisor responsible for managing communication and implementation of tariff increases, ensuring customer retention and achievement of business objectives. Key Highlights: 1. Strategic management of tariff increases and customer satisfaction. 2. Negotiation and handling of objections with a focus on added value. 3. Customer retention through sales and communication strategies. **Position:** Sales Advisor **Position Objective:** Manage communication and implementation of tariff increases for existing customers, ensuring retention, satisfaction, and perception of value, as well as achievement of the company’s business objectives. **Main Responsibilities:** * Communicate tariff increases to customers clearly and strategically. * Justify price increases by highlighting benefits, added value, and service/product improvements. * Negotiate with customers to minimize cancellations or losses. * Identify price-sensitive customers and apply differentiated strategies. * Execute tariff update campaigns. * Follow up with customers to ensure service continuity. * Manage objections related to pricing and commercial terms. **Requirements:** * Minimum 6 months of sales experience with Spanish-speaking audiences. * Experience handling objections and complex negotiations. * Ability to communicate value—not just price. * Knowledge of various commercial strategies, cold calling, and slamming (mandatory). **Key Competencies:** * Persuasive communication * Emotional intelligence * Negotiation and conflict management * Results orientation * Customer retention focus **Key Strategies to Apply:** * **Value-based selling:** Emphasize benefits before price. * **Customer segmentation:** Not all customers receive the same approach. * **Appropriate timing:** Communicate in advance and transparently. * **Flexible options:** Plans, temporary discounts, or upgrades. * **Active listening:** Understand customers’ real concerns. **Working Conditions (indicative):** * Base salary + commissions. * Bonuses for meeting targets. * Training in negotiation and objection handling. Employment Type: Full-time Salary: S/.2,000.00 per month Work Location: Remote