Support Technician

Description

Job Summary: We are seeking a service-oriented Support Technician with analytical and problem-solving skills to provide technical support for equipment and technological solutions. Key Highlights: 1. Opportunity for professional development. 2. Ongoing training. 3. Participation in technology projects. We are looking for a Support Technician to join our Operations team. We seek a service-oriented individual with strong analytical and problem-solving abilities who can deliver technical support for equipment, applications, and technological solutions deployed across our projects. Main Responsibilities * Perform preventive and corrective maintenance on computer equipment and technological devices. * Diagnose and resolve hardware, software, network, and database incidents. * Provide on-site and remote technical support to end users. * Prepare technical reports documenting support activities performed. * Conduct equipment inspections and installations in the field. * Maintain up-to-date records of incidents, tickets, and equipment inventory. * Prepare support reports and documentation as required. * Comply with established operational procedures and security guidelines. Requirements * Certified technician, graduate, or bachelor’s degree holder in Computer Science and Informatics, Systems Engineering, Networks and Communications, Electronics, or related fields. * Minimum 2 years of experience in technical support, equipment maintenance, or technological infrastructure. * Knowledge of hardware, software, and networks. * Basic or intermediate knowledge of SQL and databases. * Proficiency in Microsoft Office. * Availability to perform fieldwork. * Willingness to travel when operationally required. Desirable * Experience in CCTV, access control, or electronic security. * Knowledge of ITIL or incident management. * Customer service experience. * Valid driver’s license. * Basic English proficiency. Competencies * Customer orientation. * Teamwork. * Effective communication. * Analytical and problem-solving ability. * Results orientation. * Proactivity and organization. We Offer * Formal employment with all statutory benefits. * Opportunity for professional development. * Ongoing training. * Participation in technology projects. Salary: S/.1,900\.00 \- S/.2,000\.00 per month Work Location: On-site employment