Support Assistant

Description

Job Summary: We are seeking a support technician with experience in operating systems, networks, and Microsoft 365, focused on delivering effective user support. Key Highlights: 1. Comprehensive technical support for operating systems and networks 2. Management and configuration of corporate email in Microsoft 365 3. Remote support and resolution of common user issues Operating Systems • Windows 10/11 (installation, profiles, permissions) • Basic Linux concepts (even basic commands) Networks (minimum essential) • What are IP, DNS, DHCP • Network configuration and diagnostics (ping, ipconfig, tracert) • Corporate email (KEY in your company) • Microsoft Outlook handling • Creation and configuration of accounts in Microsoft 365 • Configuration: IMAP / POP3 / Exchange • Common issues: o Outlook fails to open o Corrupted PST file o Full mailbox o Rules, signatures User Support (most important in practice) • Software installation • Printer configuration • Office suite handling (Excel, Word, etc.) • Device migration (as you did with O365) • Remote support (AnyDesk, TeamViewer, etc.) . -Requirements- Minimum education: Technical degree 1 year of experience Languages: Spanish Age: between 20 and 30 years Skills: Adaptability People with disabilities: Yes Keywords: helper, assistant, auxiliary, aux, aide, support, soporte, ayudante, asistente, auxiliar, apoyo