OPERATIONAL SUPPORT ASSISTANT

Description

Position Summary: We are seeking an Operational Support Assistant to handle inquiries and incidents from franchisees and ensure timely follow-up. Key Responsibilities: 1. First-level operational inquiry handling and resolution 2. Coordination with various departments and case tracking 3. Direct learning in franchise management and operations Do you enjoy solving problems, coordinating with different people, and learning how a multi-location company operates? At Bobocha Bubble Tea Shop — a growing brand across multiple cities in the country — we are looking for an Operational Support Assistant to support our locations and ensure timely follow-up on inquiries and incidents. What will you do? * Handle franchisee inquiries and incidents via WhatsApp and phone calls. * Resolve first-level operational inquiries. * Coordinate with technicians, suppliers, and other departments as needed. * Conduct follow-up until successful case closure. * Maintain up-to-date records of incidents and resolutions. * Assist in preparing operational reports and metrics. What are we looking for? * Technical or university studies in Administration, Communications, or related fields. * Minimum 6 months of experience in customer service, support, operations, or similar functions. * Basic or intermediate Excel skills. * Strong written and verbal communication skills. * Organizational skills and ability to track tasks. Additional assets: * Experience in retail, restaurants, or franchising. * Familiarity with CRM or ticketing systems. * Experience with WhatsApp Business. What do we offer? * Salary between S/1,300 and S/1,500, depending on experience. * Formal employment with all statutory benefits. * Ongoing training. * Direct learning in franchise management and operations. * Close collaboration with management. * Opportunities for professional growth as the company continues expanding. Schedule: Monday to Friday, 8:30 a.m. to 6:30 p.m. Saturdays, 9:00 a.m. to 12:00 p.m. Work modality: On-site Full-time. Work modality: Full-time Salary: S/.1,300\.00 \- S/.1,500\.00 per month Workplace: On-site employment