Customer Service Executive - Human Risks

Description

Job Summary: We are seeking a passionate Account and Customer Service Executive \\– Human Risks who is committed to exceptional service, strategic operations management, and process optimization for clients. Key Highlights: 1. Manages client needs with empathy and professionalism. 2. Leads process improvement initiatives to optimize efficiency. 3. Directly impacts client relationships and generates value. **Introduction** Welcome to Gallagher, a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence—empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we are better together. Whether you join us in a customer-facing role, in our brokerage division, in our benefits and human resources consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s living the Gallagher Way. **Description** Are you passionate about delivering exceptional service and making a positive impact? As an **Account and Customer Service Executive \\– Human Risks**, you will be a key contributor to strategic operations management, process optimization, and effective solution delivery for our clients. This role will allow you to develop professional skills while contributing to the well-being and success of the individuals and organizations we serve. **How You’ll Make an Impact** In this role, you will have the opportunity to:* Serve as the primary point of contact for clients, managing their needs with empathy and professionalism. * Coordinate with internal teams to resolve critical situations and enhance the client experience. * Lead process improvement initiatives that optimize operational efficiency and client satisfaction. * Contribute to the retention and growth of key accounts through timely and effective solutions. * Handle sensitive situations with resilience, ensuring high-quality service. Your work will directly impact client relationships—strengthening trust and generating value through new projects and services. **About You** We are looking for someone who:* Has 2–3 years of experience in human risks within insurance brokers, insurers, or EPS providers. * Possesses operational knowledge in the field, intermediate Excel proficiency, and experience in claims handling processes. * Enjoys customer-facing roles. * Has clear and effective communication skills and the ability to build trusted relationships with clients and colleagues. * Is proactive, adaptable, and capable of working autonomously at client sites. Multicultural experience and additional technical knowledge in the insurance sector will be valued.