Position Summary: Provides support in the management, analysis, and tracking of the Commercial Services area’s strategy and sales, administering databases and coordinating processes. Key Highlights: 1. Strategic support in sales management and analysis. 2. Database administration and monitoring of alerts. 3. Coordination with back office and service providers. **Job Description** ---------------------- Provide support to the Commercial Services Team Leader in managing, analyzing, and tracking the area’s strategy and sales. 1\. Cleanse, load, and administer the service system’s databases. 2\. Perform biweekly lead cutoffs to generate work-order requests with approved completion dates in the Sodtrack system, and generate non-Sodtrack orders for B1, B2, B3, and Tool Rental. 3\. Coordinate with back office and service providers for payment management and processing. 4\. Administer and monitor alerts generated within the service system to log incidents and/or escalate them as appropriate. 5\. Track and analyze incomplete or flagged leads in the Sodtrack system (B1, B2, B3\) and review each with the respective responsible department. 6\. Extract scheduled customer databases via Iframe (Sodtrack system) and assign them to store advisors according to the corresponding service. 7\. Weekly development of the Services Dashboard, knowledge of 8\. Vendor onboarding into Services through formal procurement processes (tendering). 9\. Monitor compliance with corporate project schedules (Diva, Amazonas, and Project Center). 10\. Administer and maintain up-to-date the Commercial Services post-sales matrix. **Candidate Requirements** -------------------------- * Bachelor’s degree or technical diploma in Administration or Industrial Engineering. * Preferably with retail experience. * Intermediate Excel proficiency. * Power BI proficiency is desirable. * Web page design skills are desirable. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position. 2\. Check your email. 3\. Log in to Aira and respond to the requested questions and/or assessments. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work daily toward our firm Purpose — Simplify and Enjoy Life More. We operate across 9 countries and comprise five major brands spanning diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Single Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new ventures and innovate, take risks, and create opportunities enabling us to remain at the forefront — constantly reinventing ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
