Position Summary: Responsible for managing and coordinating travel reservations, assisting passengers, and ensuring the proper execution of tourism services. Key Responsibilities: 1. Comprehensive coordination and management of tourist service reservations 2. Passenger assistance and follow-up, including emergencies 3. Preparation and verification of travel documentation and payments Update and complete the "File Distribution" format, validating the sold program against required services in the system (hotels, guides, trains, and Machu Picchu entrance tickets). Generate, modify, reconfirm, and cancel reservations in the system, coordinating with the sales team and adhering to deadline policies. Timely submission of payment receipts, rooming lists (preliminary and final), and relevant materials to hotels and suppliers. Generate payment orders in the system for all reserved services and those requiring settlement (guides, transportation, transfers). Assemble entrance ticket envelopes and issue tickets (Consettur, Peru Rail, Machu Picchu, interprovincial buses), verifying exact alignment with the final program and passenger data. Conduct briefings for guides, transport providers, and transfer staff; perform pre-check-in for domestic flights and confirm hotel services three days prior to arrival. Answer business telephone and WhatsApp to provide passenger assistance and follow-up, especially during emergencies as per schedule. Report and coordinate corrective actions for any incident occurring during service execution through established channels. Comply with company policies on quality, environment, and social responsibility. Maintain updated inventory of departmental materials (signs, maps, information sheets, etc.). Participate with the team in updating supplier rate cards. Salary: Starting from S/.1,500\.00 per month Application Question(s): * How many years of verifiable experience do you have specifically in reservations and operations within inbound tourism travel agencies? Please detail. * Experience in reservations and operations? Please detail. * Do you have direct experience managing quotations, assembling files, and settling payments with suppliers (hotels, guides, transport providers, Consettur, PeruRail)? * List the platforms, software, or reservation systems for travel agencies you are proficient in. * During high season, simultaneous unforeseen events are common. If you have a passenger at destination with an urgent issue, a supplier failing to confirm tomorrow’s service, and 10 pending quotations, how do you organize your time and priorities? Experience: * More than 2 years (Desirable) Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
