Administrative Assistant

Description

Job Summary: Responsible for ensuring an excellent customer experience at Brox by managing the studio's operations, sales, memberships, and in-person and digital customer service. Key Highlights: 1. Excellent customer experience 2. End-to-end management of operations and sales 3. In-person and digital customer service **Job Objective** Responsible for ensuring an excellent customer experience at Brox, guaranteeing proper studio opening and operation, as well as managing sales, memberships, and in-person and digital customer service. **Responsibilities** 1. Studio Opening and Operations * Open the studio punctually and prepare the space for class commencement. * Verify that the studio is in optimal condition (tidiness, cleanliness, lighting, equipment). * Ensure all areas (reception, studio room, restrooms) are ready for operation. * Assist with studio cleaning and organization when necessary. 2. In-Person Customer Service * Greet customers warmly and professionally. * Provide information regarding classes, schedules, pricing, and services. * Address inquiries and support customers’ in-studio experience. 3. Sales and Membership Management * Sell memberships, classes, and studio products. * Manage customer registration and maintain up-to-date customer information. * Follow up with interested customers and sales opportunities. * Support customer retention through high-quality service and follow-up. 4. Digital Customer Service (WhatsApp) * Respond to customer inquiries via WhatsApp during and outside working hours. * Provide clear information about classes, pricing, and promotions. * Support lead-to-sale conversion through digital channels. * Use the company mobile phone for customer management. 5. Payments and Revenue Control * Process card payments and bank transfers. * Issue payment receipts. * Maintain an organized record of all sales transactions. 6. Inventory Control * Monitor inventory of products (merchandise, supplies, cleaning materials). * Report shortages or restocking needs. * Ensure proper use and care of studio materials. 7. Basic Administrative Management * Keep customer information updated. * Follow up on pending payments. * Support administrative area in organizing information. **Requirements** * Punctuality and strong sense of responsibility. * Excellent customer service attitude. * Basic sales skills. * Familiarity with basic point-of-sale and cash register systems. * Organizational skills and attention to detail. **Key Competencies** * Clear and effective communication. * Proactivity and autonomy. * Results orientation (sales focus). * Ability to resolve problems quickly. * Orderliness and discipline in daily execution. Salary: S/.1,250.00 - S/.1,450.00 per month Work Location: On-site employment