Director Digital Channels Gtb

Description

Position Summary: Lead digital channels, Cash Management, and Payments, driving product strategy and digital transformation for corporate clients in Peru. Key Highlights: 1. Leader in Digital Channels, Cash Management, and Payments 2. Development of a transformative offering for corporate clients 3. Drives business evolution with a global, multifunctional team Request ID: 270182 Thank you for your interest in joining Scotiabank Peru—we appreciate your application. We are seeking talented individuals who wish to grow and help achieve our organization’s objectives. Wishing you great success throughout this process! **DIRECTOR DIGITAL CHANNELS GTB** **Purpose:** To serve as a leader in Digital Channels, Cash Management, and Payments, playing a pivotal role in supporting the development of a transformative offering for small, medium, large, and corporate clients in Peru, while ensuring daily operational effectiveness of existing channels. Contribute to the overall success of the Bank and the GTB team by ensuring that specific plans and initiatives are executed in alignment with business strategies and objectives, and that all activities comply with applicable internal standards, policies, and procedures. Drive business evolution within a global, multifunctional team focused on building integrated cash management solutions. Collaborate closely with key internal partners (Corporate Banking, Commercial and Small Business Banking, Information Technology, Security, Control Functions, and other local and regional business partners) and external partners (vendors, third parties, and consultants) to lead, co-lead, or support channel development. Strong leadership, negotiation, change management, and strategic influence capabilities across multiple organizational levels are required. **Responsibilities:** **Product Development** * Key role in defining the Operating Model and final channel and connectivity solutions for our clients, including online banking, mobile banking, host-to-host (H2H), and APIs. * Align Peru-specific products and services within the Bank’s overall framework; collaborate with global and local stakeholders to promote adoption of various solutions. * Conduct feasibility studies and market research to assess potential opportunities, leverage emerging technologies, or establish new alliances. Understand local needs in Peru to develop the current portfolio and future enhancements. * Develop business strategies and plans to secure funding for new products/solutions, features, and improvements to existing products. * Provide regular reports to Senior Management across various governance forums on progress, key risks, and opportunities to adjust the plan and ensure alignment with objectives. * Design and lead the mass adoption strategy for H2H Cash In/Out interconnections with GBM and Commercial clients, including end-to-end service delivery. * Develop the strategy and monetization approach for the Electronic Platform for businesses, driving cross-sell and customer penetration; lead strategic projects in TeleBanking and the new regional ScotiaConnect 2\.0\. **Product Management** * Foster a customer-centric culture to deepen relationships and leverage the Bank’s capabilities, systems, and expertise. * Generate and monitor regular (daily/weekly/monthly) KPI reports to drive P\&L (NIR and NII) and channel usage growth. * Manage day-to-day operations of legacy platforms during transition to new standards and execution of client migrations to the target model. * Design, implement, and update GTB business management, analytics, and tracking tools to facilitate decision-making across teams, considering regulatory and internal control requirements. * Assess, monitor, and mitigate product risks, ensuring compliance with applicable regulations. Understand how the Bank’s risk appetite and risk culture must inform day-to-day decisions. * Promote effective and efficient operations aligned with Scotiabank Values, the Code of Conduct, and Global Sales Principles, ensuring appropriate controls for operational risk, compliance, AML/CTF/sanctions, and conduct risk, in accordance with the Operational Risk Management Framework, the Regulatory Compliance Risk Management Framework, the International Anti-Money Laundering and Counter-Terrorist Financing Manual, and the Business Conduct Guidelines. * Implement strategies and provide ongoing governance to drive digital adoption and associated metrics (financial and non-financial). **Customer Focus** Define the target customer experience through market intelligence and user-centered design, by: * Understanding current market research and global trends, competitor offerings, and market requirements. * Actively participating in strategic discussions on customer experience. * Overseeing requirement prioritization to ensure delivery of the desired experience. * Actively participating in the development process to ensure requirements meet intended objectives and outcomes. **Leadership** * Set team goals, monitor progress, and report results. * Foster a positive, high-performance environment that promotes empowerment, innovation, strong engagement, and a culture that attracts, develops, and motivates the team. * Demonstrate active listening, negotiation, and objective communication skills—clearly articulating vision, values, and business strategy. * Share knowledge and accountability with technology teams to ensure high standards and service excellence. * Monitor performance and provide coaching to achieve performance metrics. * Identify team training and development needs, managing a succession plan. * Define working methodologies to ensure high-quality outcomes and collaboration with diverse teams (technology, operations, design/UX, etc.). **Education:** Desired Qualifications * Bachelor’s degree, preferably in Computer Engineering, Business/Industrial Engineering, or Economics/Administration. Postgraduate studies or an MBA are desirable. * Advanced English proficiency — Strong oral and written communication skills in both Spanish and English. * Proficiency in PC/software, especially spreadsheet, presentation, and word processing tools (Excel, PowerPoint, Word). **Experience** * Over 10 years of experience in Cash Management, Digital Banking, and the Payments industry, with deep understanding of the Peruvian market and regulatory environment (minimum 5 years in Financial Products and Services roles). * Experience managing large-scale technology projects using standard methodologies (Agile/Scrum/Kanban) and project management practices. * Experience delivering products and services for businesses from transactional, sales, and service perspectives. * Ongoing awareness of global/regional trends in markets, products, and digital (online and mobile) channels. * Strong business acumen, with applicable financial knowledge for commercial situations and robust negotiation skills (structuring agreements with sophisticated entities). * Knowledge of Artificial Intelligence applications in channel management: ability to identify and prioritize analytical/generative AI use cases that deliver business value and manage related initiatives. Location(s): Peru : Lima : San Isidro Thank you for your interest; however, only candidates selected for interviews will be contacted. \*\* At Scotiabank Peru Group, we value the unique skills, experiences, and perspectives each person brings, and we passionately champion inclusion and respect. If you believe you may require a reasonable accommodation during the selection process, please indicate so when registering your information on our platform or when contacting our Talent Acquisition team. We are committed to creating and maintaining an inclusive, accessible, and safe environment where everyone is welcome.