Operations Coordinator (Trainer)

Description

Job Summary: Operations Coordinator (Trainer) to ensure compliance with operational standards and excellence in customer service at points of sale through training and auditing. Key Responsibilities: 1. Teach processes, service, and culture in the field 2. Identify errors and improvement opportunities in stores 3. Provide immediate and constructive feedback to teams Are you passionate about teaching, working in the field, and ensuring things are done correctly? At **Bobocha**, we are seeking an Operations Coordinator (Trainer), responsible for training teams in the field and ensuring compliance with operational standards across our points of sale. **Your Mission:** Ensure all our locations correctly execute **operational processes, service standards, beverage preparation, and brand culture**, delivering a consistent, high-level customer experience. **Your role will be critical as:** * **Trainer:** You teach processes, service, and culture * **Auditor:** You identify errors and opportunities in stores **What will you do daily?** **Training** * Deliver **in-store training** for new employees * Train on **operational processes, customer service, and brand culture** * Retrain teams based on identified gaps **Evaluation and Control** * Verify **operational compliance and service delivery** * Evaluate frontline staff performance * Identify errors and improvement opportunities **In-Store Support** * Provide **immediate and constructive feedback** * Support store leaders in team improvement * Ensure learning translates into **real execution** **Reporting** * Compliance levels * Key findings * Recommendations * Communicate results to central office **What Are We Looking For?** * **Full-time availability** * Experience in **training, retail, or customer service** * Ability to **teach, observe, and correct** in the field * Clear **communication**, **leadership**, and a **proactive attitude** * Focus on **detail**, **service**, and **continuous improvement** * **Availability** for **rotating shifts** (opening and closing) * **Availability** for **fieldwork and travel between locations** * **Availability** for **travel to provinces** **What Do We Offer?** * Competitive salary * Growth opportunities and career path * Join an expanding brand **Apply Now** If you enjoy teaching, working in the field, and making a real impact on teams, **we want to meet you!** Employment Type: Full-time Salary: Starting from S/.1,500\.00 per month Work Location: On-site employment