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Job Summary: We are seeking an empathetic professional to ensure exceptional care and comprehensive support for patients and their families, guiding and coordinating services within a healthcare environment. Key Responsibilities: 1. Provide prompt and exceptional service with accurate information and guidance. 2. Offer a warm reception and accompany patients to their destinations. 3. Resolve questions and ensure comprehensive, seamless care. **Description** **Offer** -------------------------- Ensure every patient, caregiver, or companion receives prompt and exceptional care, with accurate information, guidance, and orientation. Welcome patients and their families, providing a warm reception. Guide patients regarding the location of services and areas within the clinic. Accompany patients to the services they require, ensuring they reach their destinations without inconvenience. Be present during key moments to provide support for questions or inquiries. Provide clear and accurate information about the clinic’s services and procedures. Promptly and efficiently resolve patients’ and families’ questions. Coordinate with staff across different departments to ensure comprehensive, seamless care. Escalate issues or inquiries to supervisors when necessary to achieve rapid solutions. Always demonstrate an empathetic and understanding attitude toward patients, recognizing their emotional and practical needs. Adapt care and guidance to the specific needs of each patient and situation. Ensure waiting and service areas comply with established safety and comfort protocols. Provide additional assistance to patients who need it, such as those in wheelchairs or with reduced mobility. Supervise compliance with the dress code. Monitor and report on infrastructure and site cleanliness. Collect satisfaction surveys on-site. Manage waiting flows and maintain constant communication among departments. Follow up on critical experiences; contacting patients post\-care to ensure their well\-being. Detractor intervention; contacting patients to gather feedback and coordinate solutions. Accompaniment for new processes; offering guidance and support to patients. Digital service education; assisting patients/families in using digital tools. **Requirements** **Candidate** ------------------------------ * + Completed university or technical studies in Administration, Hospitality and Tourism, or Nursing * + Minimum 1 year of in\-person customer service experience, preferably in healthcare or hospitality sectors * + Intermediate English proficiency preferred **Selection** **Process** ---------------------------- The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log into Aira and respond to the requested questions and/or assessments Then, if your profile matches what we are seeking, we will contact you by email (via Aira) to proceed to the in\-person stage. **About** **Us** ---------------------- Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue continuous innovation to provide high\-quality, accessible healthcare solutions for everyone. We operate in Peru, Colombia, and Mexico, and have over 14,500 collaborators. At Auna, we work with a people\-centered, comprehensive healthcare model—the most important pillar of our mission. **Our** **Benefits** --------------------------- * Health insurance * Training and courses * Wellness activities * Meal subsidy * Product discounts
