Base Outbound Chief

Description

Job Summary: Tigo El Salvador is seeking a Base Outbound Chief to lead the strategy and execution of outbound campaigns focused on upselling, cross-selling, and renewals for existing mobile and residential customers. Key Highlights: 1. Lead upselling, cross-selling, and renewal strategies. 2. Drive organic business growth and base value. 3. Coordinate and supervise vendor teams to deliver results. Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Base Outbound Chief **We are looking for our next Base Outbound Chief** At Tigo El Salvador, we continue driving growth through what we do best: connecting people, data, and opportunities. Today, we seek someone who leads with commercial vision, a results-oriented mindset, and passion for developing teams—to maximize the value of our customer base. **Role Purpose** As Base Outbound Chief, you will lead the strategy and execution of outbound campaigns targeting existing customers, focusing on upselling, cross-selling, and renewals across both mobile and residential products. This role is critical to driving organic business growth, increasing ARPU, and extending customer lifetime value—working closely with internal teams and a strategic outsourced vendor. **Key Responsibilities** * Lead outbound campaign execution against the active customer base (mobile and residential). * Ensure achievement of channel targets for upsell, cross-sell, and renewals. * Coordinate and supervise partner vendor teams, ensuring operational discipline and results focus. * Design and implement commercial strategies aimed at maximizing the value of the installed base. * Define and manage incentive schemes, awards, and motivation plans. * Monitor KPIs related to conversion, effectiveness, quality, and target achievement. * Collaborate cross-functionally with BI, Marketing, Operations, Retention, and Finance for campaign segmentation and prioritization. * Ensure compliance with commercial policies, sales ethics, and proper system traceability. **Requirements:** * Bachelor’s degree in Business Administration, Marketing, or related field. * Minimum 3 years of experience in similar roles. * Proven experience leading sales teams. * Strong results orientation, with tracking and execution control capabilities. * Ability to lead, influence, and inspire outsourced teams. * Knowledge of upselling, cross-selling, and renewal strategies. * Experience managing multiple campaigns simultaneously. Experience the challenge of growing the business from within. Apply now and join Tigo. Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*