Customer Service Advisor – Post-Sales

Description

Job Summary: We are seeking a Customer Service Advisor – Post-Sales to provide support and resolve inquiries, complaints, and issues, ensuring an excellent customer experience. Key Responsibilities: 1. Provide post-sales support and assistance via WhatsApp and social media. 2. Resolve inquiries, complaints, and issues related to products. 3. Coordinate with other departments to deliver timely solutions to customers. At Gigabrands, we are looking for a Customer Service Advisor – Post-Sales who is service-oriented and skilled at efficiently resolving situations while delivering an excellent experience to our customers. Main Responsibilities \-Provide post-sales support and assistance via WhatsApp and social media. \-Resolve inquiries, complaints, and issues related to products. \-Inform customers about the status of their requests and technical support response times. \-Follow up on cases until resolution, maintaining clear and timely communication. \-Record and update customer information in internal systems. \-Coordinate with various departments to deliver timely solutions. Requirements \-Minimum 1 year of experience in customer service, post-sales support, or call center roles. \-Excellent written communication and composition skills. \-Ability to solve problems and handle customer situations empathetically and professionally. \-Basic to intermediate proficiency in Microsoft Excel and Microsoft Word. \-Proactivity, organization, and customer orientation. \-Availability to work onsite in San Borja. Benefits \-Formal employment registration. \-Job stability. \-Excellent working environment. Opportunity for professional growth and development. Location: San Borja, Lima Work Mode: Onsite Schedule: Full-time, Monday to Friday If you are passionate about delivering outstanding customer service and wish to join a committed team, we want to meet you! Apply via Indeed. Salary: S/.1,800\.00 per month Workplace: Onsite employment