Multifunctional Receptionist - Sauna Area

Description

Job Summary: We are seeking a Receptionist with experience in customer service, social media management, and administrative skills for a hotel and sauna. Key Responsibilities: 1. Customer service and resolution of issues at the front desk. 2. Reservation management, schedule control, and cash reconciliation. 3. Teamwork, good communication, and initiative to learn. Requirements: \- Working hours: 10:30 AM to 10:30 PM · Minimum 1 year of experience in front desk or similar roles. · Technical studies in administration or cashier (preferred). · Proactive with strong communication skills. · Basic knowledge of Microsoft Office. · Social media management (Facebook, Instagram, TikTok, WhatsApp). · Experience using payment systems. · Strong willingness to learn. · Preferably residing in the district of SAN MIGUEL or nearby areas. · Availability to work Monday through Sunday, with one day off per week. · Formal attire required (office-style: black blouse and black blazer or coat, dress pants or dark jeans, comfortable shoes or simple black sneakers). · National Identity Document (DNI). · Curriculum vitae. · Certificate of studies. · Unique Work Certificate (CERTIJOVEN or CERTIADULTO). · Water or electricity bill. Responsibilities: · Greeting scheduled and walk-in customers at the front desk. · Resolving customer complaints and managing incidents. · Handling reservations and managing the schedule. · Maintaining cleanliness and order in the front desk area, changing rooms, and equipment. · Providing customers with information about services, either in person or virtually (via social media chat and WhatsApp). · Processing payments. · Cash reconciliation. · Managing inventories. · Issuing payment receipts (receipts and invoices). · Performing other duties as required by the hotel and sauna. PERSONAL COMPETENCIES · Professional appearance, creativity, honesty, and charisma. · Responsibility, punctuality, discretion, and organization. Initiative to learn and improve. · Communication skills, teamwork, and strong interpersonal relationships. · Important: Patience with customers is essential. Employment Type: Full-time Salary: S/.1,600\.00 \- S/.1,700\.00 per month Work Location: On-site employment