Technical Support (Service Desk) Level 2

Description

Job Summary: Provide level 2 technical support to administrative, teaching, and academic users on campus, focusing on problem resolution and customer service. Key Responsibilities: 1. Level 2 technical support on campus 2. Technical problem resolution 3. Customer service and empathy **Company Description** Universidad San Ignacio de Loyola **Job Description** Provide level 2 support to USIL's administrative, teaching, and academic staff on campus through direct user assistance. **Requirements** Knowledge of operating systems, software, and devices * Networking knowledge * Printer configuration * Communication skills * Clarity and precision in responses * Ability to deliver excellent customer service * Clear and rapid problem resolution * Customer service skills: empathy toward customers, ability to listen to user needs, patience, and professionalism. **Additional Information** Client: USIL Minimum experience: 6 months Schedule: Monday to Saturday, 2:00 AM to 11:00 PM Start Date: April 06, End Date: May 31