Technical Support Engineer (Peru - Lima)

Description

Job Summary: We are seeking a support engineer to investigate IT incidents, fulfill service requests, and provide user and cross-team support, with an emphasis on global collaboration. Key Highlights: 1. Comprehensive IT support and collaboration with global teams 2. Problem resolution and culturally sensitive communication 3. Customer service orientation and confidentiality We are looking for a support engineer with fluent conversational English skills. **Key Responsibilities** Investigate incoming IT incident tickets; Fulfill IT-related service requests, such as creating and configuring user accounts; we also expect assistance with the initial setup of this access. **Conversational to advanced English required** Provide user support via phone calls, chat, and ticketing tools Support other teams in backup activities. In this role, you will collaborate with various stakeholders across the company, including our global teams, to deliver support. Provide assistance and meeting room preparation for V.I.P. users. Ensure meeting rooms remain fully operational by performing checklists on these devices. Maintain printer devices in working condition; request vendor assistance in case of issues. **Requirements (Hard and Soft Skills)** Basic IT knowledge of Windows OS, Microsoft Office, Android, iOS, and common software applications. Basic IT knowledge of hardware support, maintaining and supporting company devices. **Conversational to advanced English required** Problem-solving skills Excellent communicator, culturally sensitive, patient. Customer-service driven, understands its importance Customer-service driven, understands the importance of corporate confidentiality and user privacy. **Professional Experience** Customer-service driven, understands the importance of corporate confidentiality and user privacy. **Conversational to advanced English required** **Education Level** An Associate’s degree or higher in Information Technology, Computer Science, or a related field is preferred. ITIL certification (at least ITIL v4 Foundation) is a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. **Location:** Av. Argentina 6000 Carmen de la Legua, Callao, Lima **Schedule: 7:00 AM to 4:00 PM (16:00), and occasionally available on Saturdays from 8:00 AM to 3:00 PM (15:00)** **Salary Range: USD 750.00 to USD 1,000.00, depending on experience** **English Proficiency: Conversational to Advanced. Required** **Experience:** 2 to 4 years