Technical Support

Description

Job Summary: You will provide technical support to users, ensuring the proper functioning of equipment, operating systems, and software, while performing preventive and corrective maintenance. Key Responsibilities: 1. Experience in preventive and corrective maintenance of PCs and laptops. 2. Installation, configuration, and updating of operating systems and software. 3. Training in Computing, Systems, or Technical Support. Provide technical support to Kioga users, ensuring the proper functioning of computers, laptops, operating systems, software, peripherals, and the company's technological equipment, responding to incidents and performing preventive and corrective maintenance. * Perform **preventive and corrective maintenance of PCs and laptops**. * Diagnose and resolve hardware and software issues. * Perform internal cleaning, component replacement, and equipment optimization. * Install, configure, and update **operating systems and software**. * Install and configure software required by different departments of the company. * Configure printers, monitors, and other peripherals. * Execute Windows, driver, antivirus, and application updates. * Perform data backup and recovery for equipment according to established procedures. * Requirements **Education:** * Technician or graduate in Computing and Informatics, Systems, Technical Support, Networks, or related fields. **Experience:** * 1 year of experience in technical support or similar positions. * Experience performing PC and laptop maintenance. * Experience installing and configuring software. **Technical Knowledge:** * Windows 10/11\. * PC and laptop hardware. * Software installation and configuration. * Microsoft Office / Microsoft 365\. * Printers and peripherals. * Hardware and software troubleshooting and resolution. * Driver installation and updating. * Remote support tools. **Competencies** * Service orientation and user attention. * Ability to diagnose and resolve problems. * Proactivity. * Responsibility and organization. * Effective communication. * Teamwork. * Ability to work under pressure. * Confidentiality and information security. * Results orientation. Salary: S/.500\.00 \- S/.1,250\.00 per month Work Location: On-site employment