Hotel Reservation Executive

Description

Position Summary: We are seeking a service-oriented professional to manage reservations, promote hotel sales, and deliver an unforgettable experience to our guests. Key Highlights: 1. Experience in hospitality and sales. 2. Management of hotel systems and digital reservation platforms. 3. Teamwork and leadership skills. Bella Terra Laguna Azul, Resort \& SPA — the first and only 5-star RESORT in the PERUVIAN JUNGLE — located on the shores of LAGUNA AZUL, 2 hours from Tarapoto. Our mission is to provide an unforgettable experience to our guests. If you are passionate about service and meet the requirements outlined in our job posting, we invite you to join us and become part of the \#BellaTerraExperience. **PROFILE:** * Technical or university degree in hospitality and/or tourism. * Minimum required experience: 2 years in this role or in sales-related positions. * Immediate availability to work as a **resident in TARAPOTO.** * Good physical and mental health (Mandatory) **KNOWLEDGE:** * Handle all accommodation reservations received by the hotel. * Familiarity with hotel management systems such as Shiol (preferred), Infohotel, New Hotel, etc. * Proficiency with digital reservation platforms — OTAs, Booking, Expedia, company website, among others. * Intermediate level English language proficiency (spoken and written). * Intermediate-level knowledge of Outlook, Word, and Excel. * Knowledge of GDS (Site Minder — preferred) (Amadeus) * Understanding of strategies to promote and capture hotel reservations. * Knowledge of CRM. * Verify room availability in the hotel system and confirm available capacity. * Update reservation cancellations in the system and send reports to relevant departments. * Process cancellations and modifications and promptly relay this information to Reception. * Stay informed about sales status, rates, activities, and benefits of all hotel package plans. * Manage customer complaints, inquiries, and other requests before or after online channel reservations. * Responsible for achieving sales targets. * Identify new sales opportunities (acquiring new customers and fostering loyalty) **SKILLS:** * Emotional stability * Strong communication skills * Leadership * Discipline * Empathy toward internal and external customers * Ability to work effectively in teams * Resilience under pressure and goal-oriented performance * Proactive and dynamic attitude * Capacity to consistently propose improvements * Ability to propose sales ideas and enhancements **RESPONSIBILITIES:** * Capture, receive, and manage reservation requests, cancellations, and modifications across various market segments. * Respond directly to final customers’ accommodation availability inquiries, as well as those received via digital platforms (Facebook, Instagram, TikTok, YouTube, company website, etc.). * Maintain an up-to-date reservation database using CRM. * Enter corresponding deposits to secure reservation requests. * Sell rooms and additional hotel services. * Maintain close coordination with the Sales Department to sustain rates, promotions, and market segmentation. * Maintain close coordination with the Sales Department to sustain rates, promotions, and market segmentation * Develop and expand the customer portfolio. * Drive growth within the Sales Department. * Customer service orientation and effective communication. * Perform other related or complementary duties as assigned by the immediate supervisor. **BENEFITS:** * Work at a 5-star resort * Salary: S/1500.00 * Monthly performance-based incentive aligned with the **monthly commercial target.** * Excellent work environment * Formal payroll registration from day one, per **MYPE labor regulations (https://www.sunat.gob.pe/orientacion/mypes/regimenLaboral.html)** * Eligibility for company **profit-sharing.** * Career development path. * Opportunities for professional growth and development * Positive work environment * Ongoing training. * We provide all necessary tools to help you learn our brand, gain further experience, and grow professionally. Employment Type: Full-time, Permanent Work Location: **On-site, 2 hours from TARAPOTO** — SAN MARTÍN REGION Salary: Starting at S/.1,500.00 per month \+ Additional Benefits (based on monthly commercial target) \+ Resident relocation allowance Language: * English Level — Intermediate (spoken) Employment Type: Full-time, Permanent Salary: S/.1,500.00 per month Application Question(s): * Do you have experience in hotel sales, minimum 2 years? * Are you currently enrolled in any course that would prevent you from working rotating shifts? * Do you have experience working outside your city of origin? * Are you willing to relocate as a RESIDENT to a city located 2 hours from TARAPOTO, with relocation support provided by the company? Experience: * More than 2 years (Mandatory) Language: * Do you speak English at a conversational level? (Mandatory) Willingness to Travel: * 100% (Mandatory) Work Location: On-site employment